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Dreadful Nonsense

"I've read your blog. it's really funny. you should write a column." - Jon Ronson

Dear Ms xxxxxxxx,

Thanks for your email and apologies for the delay in response.

We don't blame you for being upset, and we do apologize profusely for all of the mistakes and delays which contributed to this very unfortunate series of encounters. In deference to your valuable time, we would like to get straight to the point and say that we were wrong.

Although this issue was not dealt with in the manner we expect, we do pride ourselves and set high standards within the company which is evidently reflected by our recent Customer Service award. The problems that you mentioned have been brought to the attention. While the lack of service you experienced isunusual and not the standard of our functioning, there is no excuse for a lackadaisical attitude on the part of any of our employees. We have passed your email onto our technical department to comprehend how your order was delayed.

We know how exasperating this has been for you and we are sorry that it has taken so long to straighten out this problem. While there is a procedure within our firm to preclude this type of error from occurring, we are reinforcing this procedure.

I can see from the tracking information on Parceline's website that the order has been delivered and signed for but if this is not the case, please let us know. As a goodwill gesture, we have refunded your delivery charge and we would like to offer you with a £20 gift voucher for any inconvenience caused which can be used on any future order with us. This will be sent to you later on today.

Please accept our sincerest apologies for any inconvenience.

Kind regards,

Alexis Constantinou
CUSTOMER SERVICE TEAMLEADER
alexis.constantinou@iwantoneofthose.com

This entry was posted on 22 December 2006 at 12:09 pm. 0 comments

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